Enhancing the service experience by offering a central point of contact for assisting end-user computing systems and services, along with comprehensive lifecycle management of service incidents and requests until resolution, provided by The Torq.
Outsourced or Managed Services
Level 0 – Self Help:
Develop and maintain end-user, self-service options with advanced automation technology for routine IT tasks
Level 1/2:
Triage and front-end user support and service restoration
Full ITIL lifecycle Management
Incident & Request Management
Functional support for applications and devices
Persona-based and V.I.P. support
24x7x365 Global Support
Adaptive & Custom support models
Onshore and offshore footprint
HDI certified since 2007
Full orchestration across The Torq Workplace infrastructure and support services