Workplace Services
Enhancing the service experience by offering a central point of contact for assisting end-user computing systems and services, along with comprehensive lifecycle management of service incidents and requests until resolution, provided by The Torq.
Outsourced or Managed Services
- Level 0 – Self Help:
- Develop and maintain end-user, self-service options with advanced automation technology for routine IT tasks
- Level 1/2:
- Triage and front-end user support and service restoration
- Full ITIL lifecycle Management
- Incident & Request Management
- Functional support for applications and devices
- Persona-based and V.I.P. support
24x7x365 Global Support
- Adaptive & Custom support models
- Onshore and offshore footprint
- HDI certified since 2007
- Full orchestration across The Torq Workplace infrastructure and support services
- Fully customized and built to suit
- 24/7/365 centralized support
- Blended L1/L2 technical skills
- Adaptive support models
- Self-service capabilities
- Personification support
- Onshore & offshore options
- Industry leading FCR, CSAT & ASA
- ITIL certified aligned